How we handle information.

Scope

This policy applies to ilovethatplant.com and the houseplant index, search, category, and plant-detail pages made available through it. By using the site, you acknowledge the practices described here.

Information we collect

We receive information in the following ways:

• Information you provide. If you contact us, we receive the name, email address, message, and other information you choose to include.
• Usage information. We may receive the pages, searches, links, features, and other interactions you use so we can understand demand and improve the service.
• Technical information. Our hosting, content delivery, and security providers may process your IP address, browser and device characteristics, timestamps, requested URLs, referring URL, and error or diagnostic information when they deliver and protect the site.

The public site does not require an account to browse the index.

How we use information

We use information to:

• provide, maintain, and improve the index and its features;
• measure usage, understand which content is useful, and plan capacity;
• monitor performance, troubleshoot errors, and keep the service secure;
• detect, prevent, and respond to abuse, fraud, and harmful activity;
• respond to messages and operate our relationship with you; and
• comply with applicable law and enforce our terms and policies.

How we share information

We share information with service providers that host, deliver, secure, analyze, support, or otherwise operate the site. These providers may use information only to perform services for us and according to their agreements with us.

We may also disclose information when required by law, to protect the rights and safety of people or the service, to investigate abuse, or as part of a merger, acquisition, financing, reorganization, or sale of business assets. We do not sell or rent personal information.

Cookies and similar technologies

The site does not use advertising trackers or require cookies for its core browsing experience. Our hosting and security providers may use technical mechanisms, including short-lived identifiers or logs, to deliver content, detect attacks, balance traffic, and measure service reliability. Browser settings can control cookies, but disabling technical mechanisms may affect site availability or performance.

Your choices and rights

Depending on where you live, you may have the right to request access to, correction of, deletion of, or a copy of personal information we hold about you. You may also have the right to object to or restrict certain processing, withdraw consent where processing relies on it, or opt out of the sale or sharing of personal information. We do not discriminate against you for exercising a privacy right.

To make a request, email privacy@ilovethatplant.com. We may need to verify your identity before completing a request. If you disagree with our response, you may contact the privacy regulator in your jurisdiction.

Data security and retention

We use reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, alteration, disclosure, and destruction. No internet transmission or storage system is completely secure.

We retain information for as long as needed to provide the service, maintain security and reliability, resolve disputes, enforce agreements, and meet legal obligations. We may retain aggregated or deidentified information after personal information is removed.

Children’s privacy

The site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us so we can review and address it.

International processing

We and our service providers may process information in countries other than the country where you live. Where required, we use appropriate safeguards for those transfers.

Changes to this policy

We may update this policy as the site, our practices, or applicable requirements change. We will post the current version here and update the effective date when a change takes effect.

Contact

Questions and privacy requests can be sent to privacy@ilovethatplant.com.